Kaplan Higher Education Academy and Kaplan Learning Institute have a group medical insurance scheme made available for all its STP students and this medical insurance scheme will have a minimum coverage as follows :
- an annual coverage limit of S$30,000 medical costs coverage per student
- at least B1 ward in government and restructured hospitals
- 24 hours coverage in Singapore and overseas (if student is involved in school-related activities)
| Kaplan Higher Education Academy | Kaplan Learning Institute |
|---|---|
Clinics participating in this scheme will have the |
Welcome Orientation
A Welcome Orientation is conducted for every intake. The orientation covers the following:
- Introduction to Kaplan and the University (if applicable)
- Student contract and fee protection scheme
- Important policies, regulations and procedures
- Feedback and grievance process
- Kaplan’s administrative procedures
- Important information relating to the programme
- Any other important information
Induction Session
An induction session is conducted for every intake, where applicable. The induction is conducted by a faculty member. The induction covers academic issues which include general study skills, avoiding plagiarism, tackling assignments and handling exams.
Kaplan admits students who are under the age of 18, mainly to the proprietary and preparatory programmes. In order to provide proper student support, the contact details of the parent/legal guardian are obtained upon application. PM has to contact the student’s parent/guardian whenever there is a critical incident or when the situation warrants it, for example, programme withdrawal/deferment, serious behavior/emotional/study issues, etc. Parent/Guardian/Student surveys will be conducted yearly to measure satisfaction levels.
Parent’s Guide
A programme-specific parent’s guide will be sent, together with the Letter of Offer and contract, to students admitted to Kaplan programmes. It includes key programme information and requirements, PM contact, and FAQs.
Appointment of Lecturers
Generally, lecturers of Kaplan will hold at least a Degree in their area of teaching expertise from a regionally or internationally accredited institution or foreign equivalent, with relevant qualification and at least two (2) years of relevant working and teaching experience in a related field, and have maintained good teaching track records. The list of lecturers shall be made available on Kaplan’s website.
Academic Support via Email
Students are encouraged to communicate with lecturers about academic matters via email. Lecturers will reply within three (3) working days.
Students are to note the following when using academic support via email:
- Students are advised to email their queries to lecturers, copying the Programme Management team. The lecturer will respond within 3 working days. In case of any delay in the lecturer’s reponse, please inform the Programme Management team.
- Kaplan will not be responsible for any non-response by a lecturer if a student does not copy their email to the Programme Management team.
- Kaplan will also not be responsible for any transaction done for any matter arising due to inaccuracy, error or omission of any transmitted/received information through email.
Course Materials
The course materials are the most common sources of information for students. All course materials are selected and approved by Kaplan and/or the University awarding the qualification, to have met the requirements of each programme.
Course materials are generally available for retrieval and/or collection one (1) week before the commencement of the term or module. Students are required to show proof of payment upon collection of course materials.
Automated Self-Services
Kaplan is committed to providing automated self-services, e.g. e-contract, Kaplan 360 app, remodule app, so that students are able to perform self-services for convenience.
Programme Management Team
Students may also refer to the Programme Management team for administrative queries. The contact details of the Programme Management team will be given to students during the Welcome Orientation Session and via the Programme Update. Students are strongly encouraged to email/call/meet their Programme Management team for all matters.
Communication Channels
Several channels are in place to disseminate important information, e.g. Kaplan website, Campus Life website, Kaplan 360 app, email, noticeboard. All important information will be sent to the students in a Programme Update via the Kaplan 360 app and/or email.
Students are informed that they need to update their contact details, e.g. phone number, email address, to ensure that important information reaches them on a timely basis.
Important announcements are posted onto the School Notice Boards. Students can also use the School Notice Boards to put up materials for mass reading. In order to use the School Notice Boards, the students are required to obtain written approval from the Student Affairs Office. Once approved, the students are to bring along with them the approved e-mail together with their reading materials to the SRO at the front desk. They will then receive an official Kaplan stamp as an acknowledgement before putting up any materials for mass circulation.
The Kaplan website (kaplan.constructdigital.net) is a valuable source for the latest news, updates and important announcements. The website is updated on a regular basis with new course brochures and information. A student handbook is also available for students on the website.
Education Loan
Should you require an education loan, please submit the Letter of Offer and the Student Contract along with your Bank Application form to the respective bank. Please contact the Loan Officer for more details.
- Jolene Teo, 8189 0590 | Email: jteo@maybank.com.sg
- Lim Yun Xie, 9022 6159 | Email: yxlim@maybank.com.sg
- Poh Chun Wei, 9788 7141 (Causeway Point)
- Claire Chan 92224673 (Tiong Bahru)
- Gary Tan, 9274 7497 (Choa Chu Kang)
- Soh Kian Kwang, 9005 8700 (Clementi)
Instalment Scheme
This scheme allows students to pay their course fees by instalments. Students will pay according to the instalment schedule and deadline indicated in the student’s contract. Terms and conditions apply.
Kaplan Higher Education Academy Scholarship Scheme
Kaplan offers scholarships to deserving students who have outstanding academic results and wish to pursue further studies.
Kaplan Achievement Award/Scholarship
This award is for deserving students, who exemplify values that we believe in and that will serve as an inspiration to our students and staff; and through self-motivation and passion, have achieved success based on individual pursuits in different areas, e.g. community, sports, in addition to academic performance.
Kaplan Bursary Scheme
Kaplan offers bursaries to existing students (Singaporeans and Singapore Permanent Residents) who are in financial difficulties caused by loss of job, loss of income, or medical condition. The bursary is equivalent to a full waiver of Diploma programme fees or up to 50% of the Bachelor’s/Master’s Degree programne fees (re-module and miscellaneous fees are not inclusive in the bursary).
For more information, you may refer to https://campuslife.kaplan.com.sg/en/student-life/kaplan_bursary/. To apply, email to bursary.sg@kaplan.com.
Repayment Assistance Scheme
Students facing financial difficulties at point of enrolment to our programmes can seek assistance through their programme consultant to apply for the Fee Restructure Scheme. Students are required to submit the necessary supporting documents on application. Approval for international students will be given by the Vice President of International Sales and Offshore Development, whereas approval for domestic students will be given by the Student Financial Services Manager.
Kaplan provides students the chance to be put on attachment or internship (where applicable). Students will gain valuable work experience for at least two to three months. For graduating students, this is an excellent opportunity to establish networks with these firms. Some of our graduating students were offered permanent job placements because of their outstanding performance during the attachment.
To apply for internships, email to gso.sg@kaplan.com.
The Student Affairs Office provides a string of holistic programmes to students and graduates that enhances educational experiences in Kaplan:
Kaplan Campus Life
Kaplan Campus Life supports student activities including student clubs, welcome orientations, student leadership development, cultural, enrichment, community volunteerism, sports, career services and alumni activities. Drop by the Student Affairs and Graduate Services Office at PoMo Campus Level 6 to participate.
Visit our website at https://campuslife.kaplan.com.sg/. Connect with us also on Facebook at https://www.facebook.com/KaplanCampusLife. Follow us on Instagram at @kaplancampuslife and YouTube!
Co-Curricular Activities
Within the Kaplan Student Council (KSC), there are 14 student clubs that students can choose to participate in activities of their interests. These include sports, enrichment, charity and international community clubs which allow students to remain connected with their peers of their nationalities.
The Student Executive Committee (SEC) also organises monthly student activities relating to enrichment, social and recreation, charity and culture.
Should students wish to apply for student club memberships or have any enquiries and suggestions regarding students’ activities and the KSC, they may contact Student Affairs & Graduate Services Office at sawc.sg@kaplan.com.
For more information, visit Student Life at https://campuslife.kaplan.com.sg/en/student-life/interest-groups/.
Kaplan Student Leadership Programme (KSLP)
The KSLP is a 6-month programme, created with the objective of developing and motivating student leaders to harness their leadership potential and take pride in their leadership roles within KSC. All SEC members and club representatives are eligible to register for this programme.
The programme consists of three components:
- Student leadership workshops
- Exposure (eg. competitions, be a student ambassador, leadership summits)
- Student leadership camp
Participating student leaders are required to complete all 6 student leadership workshops and fulfil the exposure component before they are eligible to participate in the student leadership camp. Only student leaders who have completed all three components are certified to have completed the KSLP.
Community Involvement Programmes
Students are provided with various opportunities to participate in voluntary services. Kaplan has a long-standing collaboration with Gobblershop (part of Moove Media) to involve students in their Happy Carts project. Students provide a helping hand to underprivileged families through the sale of discounted groceries to assist those in need.
Other than the Happy Carts project, students have the opportunity to participate in voluntary work with Loving Hearts, Singapore Children’s Society, Lions Befrienders and the Society for the Physically Disabled (SPD) through distribution of lunch boxes, fund raising as well as outings and interaction with beneficiaries.
Besides volunteering, students also collaborate with Red Cross to organise blood donation drives. A paper recycling initiative, called “Nature Reborn”, is also put in place campus-wide to encourage students to recycle and raise awareness about the importance of recycling and how it can benefit the environment.
Mental Health Programme
The programme aims to assist students to build and enhance mental resilience with the support of their family members or caregivers, to overcome difficulties and challenging phases in their lives. A strong mental resilience prevents students from negative thinking and lack of motivation. Some of the topics which will be covered under this programme are:
- Coping with Anxiety
- Stress Management
- Insomnia
- Understanding Mental Health
Campus Life Day
The objective of the Campus Life Day is to allow new students to have some meaningful activities before class starts. The Campus Life Day is targeted at new PBEP and new Diploma students.
The Campus Life Day programme consists of:
- Ice-breaking games
- Introduction of SAGSO, Student Clubs and Student Leaders
- Student Support Workshop
For more information about our holistic programmes, go to https://campuslife.kaplan.com.sg/en/student-life/campuslifeday/.
The Graduate Services Office offers career services to enhance employability skills. Education verification requests are also handled by the Graduate Services Office for employers who are hiring Kaplan graduates.
Career Development Series (CDS) Workshops
Workshops are held on a regular basis to support graduates in their career search and enhance employability skills. These workshops cover the areas of resume writing, managing job interviews and job search techniques.
Campus Life Career Library
The Campus Life Career Library is a job portal that provides graduates with full-time, part-time and internship opportunities in a wide range of industries and job functions. Graduates are able to apply and send their resumes through the job portal directly to hiring employers.
The Graduate Services Office constantly collaborates with potential employers to offer such job opportunities to graduates.
To access the Campus Life Career Library, go to https://campuslifecareerlibrary.findsgjobs.com/.
Career Fair
Career fairs are held annually at Kaplan campuses to connect graduates with potential employers. Graduates are able to connect with employers face-to-face to understand the scope of work and job requirements, submit resumes and go through initial interviews during the event.
Industry Talks
Industry experts are invited to Kaplan to share their insights and experience in their industries. With such information, graduates are able to make informed decisions about their career choices. It is also a great opportunity for graduates to interact and network with industry speakers to gain connections and potential opportunities into the industry.
Recruitment Talks
Potential employers are invited to share job opportunities available within their organisations with graduates. Graduates are also able to network and enquire more details pertaining to job requirements and scope with hiring managers. Graduates can submit their resumes directly to the organisations. Generally, some hiring managers prefer to conduct on-the-spot interviews with potential candidates.
Industry Visits
Industry visits are occasionally organised for students and graduates with the aim of:
- providing insights on challenges that organisations face in the technical world
- gaining clarity on concepts that they learn in school and how it is being applied practically
- understanding working methods and employment practices
- and providing opportunities to interact with professional industry players
Career Guidance and Counselling
For graduates who need personalised career advice, the Graduate Services Office also offers personal career guidance and counselling sessions by appointment basis to provide assistance to our graduates in their career search. To make an appointment, graduates can email to gso.sg@kaplan.com.
For more information, visit Career Services at https://campuslife.kaplan.com.sg/en/career-services/career-development-series/.
The Kaplan Alumni Club is established for graduates to stay connected with their peers, lecturers and Kaplan. Alumni activities such as professional development workshops and talks to provide career advancement or career switch opportunities, as well as social and recreation and networking receptions for professional network growth, are organised on a frequent basis. The Graduate Services Office also connects graduates with university partners through university alumni events such as the UCD Alumni Reception, held yearly at the Irish Ambassador’s Residence.
In addition, graduates who are alumni members enjoy exclusive discounts on products and services offered by industry partners. They also get a lower rate for alumni events that may be chargeable.
An overseas chapter of the Kaplan Alumni Club has been launched in Kaplan Myanmar University College for all Burmese graduates to enjoy the same benefits as alumni members in Singapore.
To apply for the Kaplan Alumni Club membership, graduates can email to alumni.sg@kaplan.com.
To find out more about our alumni support, visit Alumni Relations at https://campuslife.kaplan.com.sg/en/alumni-relations/about-alumni-relations/.
Student Guidance & Counselling Services (SGCS) is provided to all full-time and part-time students of Kaplan. The service is designed to address students’ immediate concerns while acquiring life skills for their individual growth. SGCS consists of counsellors with qualifications in counselling, social work and psychology. Counsellors are specialists with extensive experience and skills in helping students with a wide range of issues that include exam stress, anxiety, low mood, relationships and esteem. Counselling sessions are individual and short-term, with the aim to improve student well-being and equip them with skills to manage their studies, work and life in general. If long term or specialised care is required, the counsellor will assist with the appropriate referrals.
Seeing a Counsellor
Before seeing a counsellor, students will be asked to complete a counselling request form and answer questions that help the counsellor understand their circumstances and feelings. During the first session, the counsellor will obtain information to determine their needs and difficulties through mental health screenings and counselling interviews. Mental health screenings are symptomic checks that prompt for the severity of their symptoms. Screening tests do not diagnose mental disorders but instead are tools that aid the counsellor to understand a student’s mental health, to decide if seeking mental health treatment is beneficial. Additionally, mental health screenings allow the counsellor to collaborate with students to identify and discuss problems before they spiral out of control. The counsellor will discuss a course of action which may include individual counselling or referral to a suitable service in the community for intervention.
Confidentiality
Counsellors abide by a strict confidentiality policy as it creates a safe and confidential environment where students can share openly. Exceptions to this practice are in cases of imminent threat to life, a court order, a written consent given by an individual or when mandated by Kaplan’s senior management. SGCS is duty-bound to inform relevant personnel who can best take relevant and responsible action to prevent injury or harm to any individuals.
Emergency and Crisis Support
Senior management and counsellors will take appropriate measures corresponding to the severity and extent of the emergency or crisis. SGCS do not provide after-hours crisis service. Counselling and psychological service after office hours are available through external community partners and have no formal connection to SGCS. Students are encouraged to contact SGCS the next working day during office hours after consulting these services.
| If you or someone you know is in a life-threatening emergency, please call:
Singapore Police Force: 999 Emergency Medical Service: 995 |
|||
| Name of Organisation | Details | Operating Hours | Contact Number
|
| Samaritans of Singapore (SOS) | For people in crisis, thinking of suicide or affected by suicide | 24 hours | 1800 221 4444 |
| IMH Mental Health Helpline | For people facing mental health crisis | 24 hours | 6389 2222 |
| Pregnancy Crisis Service | For women facing unwanted, suspected or unexpected pregnancies | 24 hours | 6339 9770 |
| CHAT | For youths facing mental health issues
|
Tue to Sat:
12.00pm – 9.00pm |
6493 6500/6501 |
| SG Enable | Information and referral services for individuals with disabilities | Mon to Fri:
8.30am – 6.00pm Sat: 8.30am – 12.30pm |
1800 858 5885 |
| Care Corner Counselling Centre
关怀800热线 |
For the Mandarin-speaking community | Daily:
10.00am -10.00pm Closed on PH |
1800 353 5800 |
| Clarity Singapore Limited (Confidential Counselling) | For those who are facing emotional, psychological, relationship problems | Mon to Fri:
9.00am – 6.00pm Sat: 9.00am to 4.00pm |
6757 7990 |
| Counselling Helpline | For those who require information and assistance on mental health matters and psychosocial issues | Mon to Fri:
9.00am – 6.00pm Closed on PH |
1800 283 7019 |
| All Addictions Helpline | For individuals who are dealing with addiction problems | 24 hours | 6732 6837 |
| Touchline | For youths with cyber wellness related issues | Mon to Fri:
9.00am – 6.00pm |
1800 377 2252
|
| AWARE Helpline | For women facing issues relating to violence, emotional and psychological problems | Mon to Fri:
3.00pm – 9.30pm |
1800 774 5935 |
Contact Details
Students may email, call or walk in to make an appointment or to obtain further information:
Student Guidance & Counselling Services
Email: sgcs.sg@kaplan.com
Tel: 6309 5227
PoMo Campus, Level 9, Room 9A
Operating Hours:
Monday to Friday
9.30am to 5.30pm
Extended hours (upon request)
Closed on Weekends & Public Holidays
Airport Pickup
Airport pickup is available free of charge for all new international students. Students will fill in the necessary Airport Pickup form and send it to the respective Country Manager in-charge for the arrangement with the appointed Airport Pickup Vendor. Pickup can be arranged at all custom checkpoints including Changi Airport, Harbourfront Ferry Terminal, Tanah Merah Ferry Terminal, Woodlands Checkpoint and Tuas Checkpoint.
Accommodation Services
Kaplan provides hostel services at “Kaplan Accommodation @ Short Street”, which is available for all international students. Admission into the hostel is handled by a contracted Hostel Management and a dedicated administrative team within Kaplan. Bookings can be done via kaplanresidence@kaplan.com.sg. Hostel stay with Kaplan is not compulsory and is subject to availability.
Kaplan also has a list of appointed Accommodation Partners, providing alternative hostel and homestay options for students. Admission into these accommodations are managed by the individual partners, who are bound by a Service Agreement to provide a minimum standard of service and accommodation. Staying with these Accommodation Partners is not compulsory and subject to availability.
Information on all accommodation options in Kaplan are provided to all international students during Pre-Course Counselling and also upon issuance of the Letter of Offer. This information is within the Kaplan Accommodation Services Guide, updated annually.
Reporting Day
Kaplan organises Reporting Day for all new international students before the Welcome Orientation (WO) so that the International Recruitment team can brief students on administrative matters before they commence their studies.
Students will be briefed on the following:
- Student’s Pass collection details and medical checkup procedure
- Important information about the Singapore Immigration & Checkpoints Authority of Singapore
- Student Contract terms and conditions
- Refund policy
- 7 days cooling-off period
- FPS and medical insurance claim
- WO details/English Placement Test (EPT) details (if any)
- Agency services survey form