Kaplan Refund Policy
- Maximum processing time of not more than 7 working days from request for the issuing of refund
- If you wish to request for a refund, please inform Kaplan in writing with complete supporting documents where applicable. Incomplete refund requests will be rejected.
- The outcome will be communicated to you within 7 working days from your refund request. If it is approved, you will be informed to collect the cheque within 7 working days from the date of receipt of the completed request with the computation of the refund amount. You will have to acknowledge receipt of the cheque if the refund is done via cheque payment. For refund via interbank transfer, you will be notified via email sent by Kaplan staff.
- If you have paid via cheque/Telegraphic Transfer/SAM and are seeking a refund, the Finance Team will advise upon clearing of the cheque/payment transfer before refund can be processed.
- This will be clearly communicated via platforms mentioned in point 4.
2. Terms and conditions
2.1 Refund for Withdrawal Due to Non-Delivery of Programme:
Kaplan will notify you within three (3) working days upon knowledge of any of the following:
- It does not commence the Programme on the Programme Commencement Date;
- It terminates the Programme before the Programme Commencement Date;
- It does not complete the Programme by the Programme Completion Date;
- It terminates the Programme before the Programme Completion Date;
- It has not ensured that you meet the programme entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
- Your Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
You will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Programme Fees and Miscellaneous Fees already paid, should you decide to withdraw, within seven (7) working days of the above notice.
2.2 Refunds for Withdrawal Due to Other Reasons:
If you withdraw from the Programme for any reason other than those stated above, Kaplan will, within seven (7) working days of receiving your written notice of withdrawal with complete documentation as required, refund to you an amount based on the table in Schedule D.
2.3 Refund During Cooling-Off Period:
Kaplan will provide you with a cooling-off period of seven (7) working days after the date that the contract has been signed by both parties. You will be refunded the highest percentage (stated in Schedule D) of the fees already paid if you submit a written notice of withdrawal to Kaplan within the cooling-off period, regardless of whether you have started the programme or not
2.4 Refund Amount
Kaplan Higher Education Academy and Kaplan Higher Education Institute Programmes
% of [the amount of fees paid under Schedules B and C] | If written notice of withdrawal is received |
100% | More than 60 days before the Programme Commencement date |
70% | Before, but not more than 60 days before the Programme Commencement date |
30% | Before, but not more than 30 days before the Programme Commencement date |
10% | Before, but not more than 7 days before the Programme Commencement date |
0% | On or after the Programme Commencement Date |
Kaplan Higher Education Academy – Genesis (ACCA, CFA and SCA)
% of [the amount of fees paid under Schedules B and C] | If written notice of withdrawal is received |
80% | More than 60 days before the Course Commencement date |
60% | Before, but not more than 60 days before the Course Commencement date |
50% | Before, but not more than 29 days before the Course Commencement date |
0% | On or after the Course Commencement date |
The above conditions are clearly stated in the Standard Student Contract and via other communication platforms mentioned in point 4 below.
3. Non-refundable Fees
- KHEA & KHEI Programme Application Fee is non-refundable under any circumstances. The Programme Application Fee refers to the fee that you pay to Kaplan for the sole purpose of processing the application form submitted, so that Kaplan can check if you meet the programme admission requirements.
- KHEA International Student Administrative Fee is non-refundable after commencement of classes, except under the circumstance when your Student’s Pass application is rejected by the ICA. The fee includes application for the Kaplan Student Access Card, Student’s Pass, Fee Protection Scheme and Medical Insurance. This fee is payable upon the approval of programme application by the respective approving institutions.
- Computer-based Examination Fee is non-refundable except where there is a Non-Delivery of Programme as described in 2.1 above. It is the fee you pay for the computer-based exam.
4. Platforms to communicate refund policy
The refund policy shall be clearly communicated to you via Kaplan’s website, standard student contract and online student handbook as well as during welcome orientation and shall be clearly explained to you, as a prospective or existing student. This is part of the Pre-Course Counselling process. You will also be made aware that you are required to abide by the refund policy clearly specified on the course application form and standard student contract. It is part of your contract execution process that the refund policy be explained to you.
5. Computation of refund amount
- If the refund request is approved, the Programme Management Team/Recruitment Team (for Instalment 1 only) will process the refund through the Finance Department. You will be informed of the computation of the refund amount in writing.
- If the refund request is rejected, the Programme Management Team/Recruitment Team (for Instalment 1 only) will inform you of the decision in writing.
- Definitions for transfer, withdrawal and deferment
- Transfer – This policy applies when you change the programme of your study but remain as a student of Kaplan. Discontinuing your study at one Kaplan entity and transferring to another would not be considered as a student transfer.
- Withdrawal – This policy applies when you discontinue your study and cease to be a student of Kaplan. This also applies if you change the study mode of the programme (from full-time KHEA to part-time KHEI or vice versa).
- Automatic Withdrawal (Proprietary Programmes only)
You are deemed to have withdrawn from the programme, if you fail to do ALL of the following:- Attend the classes, as evidenced by tapping for attendance or logging into online classes in a term or study period;
- Attempt any assessment items in a term or study period;
- Make any required payments within 60 days after the payment due date;
- Respond in writing to the email and/or letter sent by registered post to advise on your intention of continuing studies within 14 days after the date of the email/registered post;
Or due to any of the following reasons:
-
- Exceeded the Maximum Programme Duration stated in Programme Handbook
- Exceeded the maximum deferment period allowed
- Did not resume study after the approved deferment period ended
Upon programme withdrawal or automatic withdrawal, students who wish to resume their studies must re-apply as a new student. Application will be subject to the terms and conditions of approval, including meeting the prevailing Minimum Entry Requirement (MER). All procedures are subject to the terms and conditions of approval including the application of the Student’s Pass (if applicable).
- Automatic Withdrawal (University Programmes where applicable)
Automatic withdrawal may be recommended by Kaplan but must be approved by university partners. Universities may have their own student progression monitoring system and may preclude students for non-engagement for a certain period of time. - Deferment – This policy applies when you delay or postpone the programme (or module) and remain a student of Kaplan.
- Platforms to communicate transfer/withdrawal/deferment policy
The transfer, withdrawal and deferment policies shall be clearly communicated to you via Kaplan’s website and the online student handbook. For university partner programmes, these requests are subject to the university policies and approval. For proprietary programmes, these requests are subject to Programme Manager/HOD’s approval.
You will be informed of the Transfer/Deferment Administrative Fees via the miscellaneous fee table in the Standard Student Contract and on Kaplan’s website. For withdrawal and deferment cases, you will need to pay outstanding fees (programme fees, resit, remodule fees and miscellaneous fees), where applicable.
The programme transfer, withdrawal and deferment policies shall be clearly explained to you, as a prospective or existing student.
- Maximum processing time of not more than 4 weeks from the point of request to informing of outcome in writing
Kaplan will take no more than 4 weeks or within University’s timeline, where applicable, from the point of your request to informing you of the outcome in writing (letter or email). The procedure is developed with a clear timeline for every step so that it does not exceed this duration or the University’s timeline.
In the event that the approval takes longer than 4 weeks due to the University’s approval schedule, the Programme Management Team will advise students on the estimated approval date from the University when acknowledging receipt of their request.
If you wish to transfer, withdraw or defer, please inform Kaplan in writing (form, email or letter) and state the reason(s). Verbal notice is not acceptable.
The Programme Management Team will inform you in writing within 3 working days from the date the outcome is available and follow up with the necessary arrangements.
During the process, you must continue with your current programme, where applicable and stay in contact with the Programme Management Team. Failure to do so will be deemed as automatic withdrawal from the respective programme.
- Conditions for granting a transfer or deferment application (with stated maximum deferment period)
The following are conditions for which a transfer and deferment application will be granted.
4.1 Transfer
- Transfers will only be allowed if you fulfil the academic and experience requirements (refer to Academic/University Policy) for the new programme.
- Your transfer from the current programme to another programme shall be considered as having withdrawn from the current programme and refund policy shall apply as per the Standard Student Contract.
- Unconsumed fees that are approved for a refund will be transferred to the new programme. You will need to pay the remaining balance of the course fees for the new programme.
- You may be eligible to apply for exemption if you wish to transfer to other programmes within Kaplan. Refer to Academic/University Policy for the exemption policy, process and procedure.
- You will not be able to receive any further exemptions (unless approved by the University) or receive further programme fee deduction for your exemption, if any, once your programme commences.
- You will not be able to receive any further exemptions unless approved by the University once your programme commences.
- Any transfer requests must be submitted before the respective term commencement. Submissions after term start date will apply to the next term instead of the current one.
- When transferred to the new programme, the tenure remains, ie. maximum period to complete programme is according to the original programme start date.
- Transfer of Classes (Applicable to KHEA-Genesis only)
- Transferring to Same Module (ACCA/FIA)
- Before the commencement of class, transfers are free of charge, subject to seat availability.
- After the commencement of class, an administrative fee of S$20 will be imposed on each permanent transfer of class for the same module conducted by the same lecturer.
- KHEA-Genesis does not encourage students to transfer to classes conducted by another lecturer. However, if you have a valid reason to do so, an administrative fee of S$100 is payable.
- Transferring to Different Module
- There will be no refunds for students transferring to a lower-value module.
- You need to pay the difference in programme fee when transferring to a higher-value module.
- You need to pay an administrative fee of S$100 when transferring to a same- value module, regardless of whether it is conducted by same lecturer.
- Transferring to Same Module (ACCA/FIA)
4.2 Deferment
- You are permitted to defer based on the following grounds:
i. Poor academic performance as advised by the Academic Board/University. Refer to Academic Policy/University Policy.
ii. Illness supported by a medical certificate from a recognised clinic/hospital.
iii. Compassionate or compelling circumstances beyond your control such as bereavement, declared natural disaster, bankruptcy or overseas work commitment.
- The requests of deferment are not granted automatically unless approved by the PM Manager/University and approval of deferment does not guarantee the relevant programme/module(s) to be run upon your return. Refer to the Academic Policy/University Policy.
- The maximum deferment period for proprietary programmes is 6 months. Students who need more than 6 months’ deferment and are able to complete their study within the programme tenure, may apply for an extension, subject to PM HOD’s or nominated delegate’s approval. For university partner programmes, it is subject to the universities’ policies. Students who fail to report back to the Programme Management Team after the deferment period shall be subject to the Automatic Withdrawal, which may not apply to some university programmes.
- Informing Immigration & Checkpoints Authority of Singapore (ICA) of any change to the status of the Student’s Pass, if applicable
For international students, Kaplan will inform ICA of any change in your status that may affect the Student’s Pass issued.
Recruitment and Programme Management Teams shall clearly explain to you the implication of the status of the Student’s Pass if you withdraw or are forced to withdraw from the school (eg. caught for breaking Singapore’s law).
If you apply for deferment which is longer than 3 months or transfer (except for extenuating circumstances approved by the PM HOD), you are required to cancel the Student’s Pass. For deferment, Student’s Pass needs to be reapplied upon return; for transfer, the Student’s Pass under the new programme will need to be applied. In both cases, it is subject to ICA’s approval. Charges will be imposed by ICA and Kaplan for re-application/new application of Student’s Pass.
The Enrolment Office and PM Teams will ensure that ICA is informed of any change in the Student’s Pass status.
- New contract signing or issuing addendum to existing contract upon approved programme deferment or transfer request
The signing of a new student contract is part of the process upon approval of a programme deferment or transfer request. You will sign a new contract when the transfer and resumption request has been approved. Fees of the new programme will apply. For deferment cases, you will only sign a new contract when you report back to resume studies and are subject to the programme fees of the new intake.
- Obtaining parent’s/legal guardian’s written consent if under 18 years of age
If you are under 18 years of age, you must obtain your parent’s/legal guardian’s written consent via email or their signatures via the relevant request forms.
Academic Misconduct and Penalties
In order for the integrity of reported academic achievements of students to be upheld, Kaplan takes a serious and interested view of occurrences of academic misconduct. Over and above cheating during the examinations, academic misconduct refers to any form of dishonesty committed by a student in relation to summative assessment. It includes the following offences:
Plagiarism
In essence, plagiarism is the theft of someone else’s ideas and work. Copying work or written text from a student, the Internet, or any document without giving due credit to the source of the information is plagiarism regardless of whether a student copies verbatim or rephrases the idea. Paraphrasing the information taken from sources without referencing is insufficient. In the preparation of work submitted to meet module requirements, whether a draft or a final version of a paper or project, students must take great care to distinguish their own original work from ideas, language, and information derived from other sources. Sources include published primary and secondary materials, electronic media, and information and opinions gathered directly from other people or self.
Self-plagiarism
Submitting the same assignment for more than one class without enhancing and refining the assignment, and without first receiving instructor permission constitutes self-plagiarism. In cases where previous assignments are allowed to be submitted for another class, it is the responsibility of the student to enhance the assignment with additional research such that it is a sufficiently new piece of work.
Findings of plagiarism will remain on a student’s record permanently.
Collusion
Students must assume that collaboration in the completion of written assignments is prohibited unless explicitly permitted by the instructor. Students must acknowledge any collaboration and its extent in all submitted assignments. Students are subject to disciplinary action if they:
- submit as their own work via a paper purchased from a term paper company, an or multiple individuals or download from the Internet;
- submit an assignment that was partially or wholly completed by another individual or other individuals;
- assist another student wherein the other student intends to commit any act of academic dishonesty. This offence would include, but is not limited to, providing an assignment to another student to submit as his or her own work or allowing another student to copy answers to any test, examination, or assignment.
Penalties for Plagiarism in Proprietary Programmes
Plagiarism is a serious offence and may result in the following sanctions:
Occurrences of Plagiarism | Penalty for
Academic Offence |
Remarks |
1st Occurrence | No Academic Offence will be recorded | Student will receive notification letter that plagiarism has been committed. Student should study the Writing & Referencing guides and online resources made available for them. |
2nd Occurrence* | Warning Letter | The student is required to attend a Writing and Referencing Session (WRS). The student will be allowed to resubmit the paper after appropriate intervention. Re-submission paper marks will be capped at Pass grade. Re-module is required, if the student failed to attend the WRS. |
3rd Occurrence | Failure of the module in which the action occurred | The student is required to re-module. |
4th Occurrence | Termination of enrolment | For Student’s Pass holders, ICA will be notified to terminate the Student’s Pass. |
Penalties for Collusion Misconduct
Collusion is a serious offence and may result in the following sanctions:
First offence:
Failure in the assessment item in which the offence occurred and student is required to re-module.
Second offence:
Kaplan in Singapore will issue a written statement to notify the student that his or her attendance has been terminated for violation of the academic policy; i.e. the student will be expelled from Kaplan, with notification to the ICA for Student’s Pass holders.
Examination Misconduct
- Invigilator reports exam misconduct case through the Exam Incident Report and submit to Exams Office for investigation and warning letter preparation.
- The warning letter is prepared according to the academic policy and to submit to HOD or nominated academic staff for approval before sending to student.
Penalties for Examination Misconduct
Examination misconduct is a serious offence and may result in the following sanctions:
First offence:
Failure in the assessment item in which the offence occurred and student is required to re-module; or Suspension/Expulsion for serious academic misconduct determined by Examination Board, such as impersonation of another student.
Second offence:
Kaplan will issue a written statement to notify the student that his or her attendance has been terminated for violation of the academic policy; i.e. the student will be expelled from Kaplan, with notification to the ICA for student pass holders.
The appeal procedure will apply if student wishes to appeal on the penalty or determination. Findings of academic misconduct will remain on a student’s record permanently.
University Partner Programmes
Penalties for university partner programmes on academic misconduct offences will be in accordance to the university partners’ respective policies.
A dispute or grievance may arise from any aspect of a student’s educational experience at Kaplan in Singapore. This may be in different areas of academic, administrative or customer service.
Policy
Kaplan in Singapore ensures that all feedback is acknowledged within the next working day.
We aim to resolve any complaints within 7 working days.
In the event that the student and Kaplan Singapore are unable to resolve a dispute or grievance amicably after going through the procedure below, either party may approach the Committee for Private Education (CPE). CPE may refer either party to resolve the issue via the CPE Mediation-Arbitration Scheme; the Small Claims Tribunals (SCT) or through their own legal counsel.
CPE Contact Details:
Telephone: 6785 5785
Website: https://portal.ssg-wsg.gov.sg/feedback
Procedure
- In the event of a dispute or grievance, students are encouraged to approach (during office hours) or email their respective Kaplan Programme Management (PM) manager to resolve the issue.
- Alternatively, you may write to feedback.sg@kaplan.com. Feedback sent to this email address will be directed to the appropriate department/s that will respond to you accordingly. Kaplan Singapore aims to resolve all complaints within 7 working days. Contacts for the Heads of Department can also be found below.
School of Foundation & Languages, O-Level Preparatory School
Ms Evelyn Wu Director DID: 6309 5759 Email: evelyn.wu@kaplan.com |
School of Diploma Studies, Bachelor’s and Master’s Programmes
Ms Cheng Siew Kiong Senior Director, Student Services and Operations DID: 6496 5650 Email: siewkiong.cheng@kaplan.com |
Kaplan Higher Education Academy – Genesis
Ms Lorelle Koh Director, Programme Management DID: 6309 5715 Email: lorelle.koh@kaplan.com |
Note: A listing of the Programme Management staff can be found on the website
Bad Financial Standing (BFS) is imposed if students have any outstanding fee or charges. When it occurs, BFS is automatically applied to the student’s record. If the student is in BFS, they will not be able to enrol for classes/examinations, will be discontinued access to LMS and self-services (e.g. Kaplan360 mobile app), and be refused eligibility for graduation and provision of results/academic transcript.
If students discontinue their unit/module enrolment, unit/module re-enrolment and/or re-admission will be refused until the outstanding balance, including late charges, have been paid in full. The PM Director may terminate a student’s enrolment during the teaching period, on the grounds that the student has not paid the outstanding balance of fees or charges. A student whose enrolment has been terminated may be reinstated if the student pays in full the total outstanding fees and charges due.
We treat all information provided by students with the strictest confidentiality and in accordance with the Kaplan Privacy Policy, which can be found on https://kaplan.constructdigital.net/about/privacy-policy/. During the course of your study, you may wish to edit your personal information and preferences. This can be done via the Kaplan360 mobile app.
Effective: November 2020
Last Updated: April 2022
Policy Overview and Purpose
This policy broadly outlines your obligations whenever information technology resources are used, in order to protect individual personal data, the systems which store and process it, and ensure that Kaplan can meet its obligations to provide quality, timely resources to support the successful execution and completion of academic programmes and examinations.
Students acting in accordance with this policy can use official Kaplan apps, use Kaplan-provided electronic data storage, and communicate electronically via tools such as email, chat, text or video conferencing.
Policy
- Student Responsibility
- The rules and obligations described in this policy apply to all students of Kaplan Singapore IT resources. The use of Kaplan Singapore IT Resources has been made available for the purpose of supporting teaching, learning, research, professional development and administration within Kaplan Singapore. It is everyone’s responsibility to ensure that Kaplan’s information technology resources are availed responsibly, professionally, ethically, lawfully and to conduct their activities accordingly.
- Use of Kaplan IT resources is a privilege, not a right. Violations of this policy can result in immediate withdrawal or suspension of information technology resource privileges and disciplinary action may be taken in accordance with relevant Kaplan policies and procedures. If a criminal offense has been committed, Kaplan reserves the right to advise law enforcement agencies.
- Kaplan reserves the right to amend any stipulation of this policy in whole or in part at any time.
- The rules and obligations described in this policy apply to all students of Kaplan Singapore IT resources. The use of Kaplan Singapore IT Resources has been made available for the purpose of supporting teaching, learning, research, professional development and administration within Kaplan Singapore. It is everyone’s responsibility to ensure that Kaplan’s information technology resources are availed responsibly, professionally, ethically, lawfully and to conduct their activities accordingly.
- General Use of Computer, Network and Applications
- All usage of campus computers, network (including WiFi) and applications must be for Kaplan programme-related or examination-related purposes only. Do not attempt to gain unauthorized access to Kaplan IT resources.
- Don’t harass or intentionally deny or degrade another person’s legitimate access to computer, network and application services. Do not delete, alter or otherwise tamper with other students’ files or electronic media.
- Don’t develop, introduce or use any software or hardware device that is designed to avoid or override security settings, proxies, system logs or utility programmes; bypass copyright, licensing, or other legal restrictions; or mask online identity and activity.
- Files and electronic media provided in support of official coursework are the property of Kaplan. Do not make alterations to these files/media unless instructed or required to do so in the context of your expected coursework.
- Don’t allow third parties to access Kaplan IT resources without written consent from the IT department head.
- Don’t use campus computing resources (desktops, laptops, notebooks, net books, servers, network devices, tablets, PDAs, etc.) to participate in any activity that adversely affects other students, the reputation of Kaplan, or that poses a security threat either to the campus or to external entities.Such threats include, but are not limited to: password cracking, port scanning, DOS (Denial of Service) attacks, introducing or propagating malware, spamming, access to “dark web” sites, dubious “business” dealing, “flaming”, etc.
This also includes violations of copyright law (such as Copyright Act (Chapter 63) and national security laws (such as Cybersecurity Act 2018 and Sedition Act (Chapter 290).
You are responsible for ensuring that no copyrighted material (including music, film, podcasts, books, games and/or software) is downloaded using, published on, or distributed from Kaplan Singapore’s network without the copyright holder’s permission. Note that in some instances and depending on the type of contents, your usage may be subjected to the laws of a foreign jurisdiction.
In the event that a computer system connected to Kaplan’s network is suspected of abnormal behaviour (for example, spreading of computer viruses or generating unusual amount of traffic), the device will be disconnected from Kaplan’s network immediately. The IT Department reserves the right to execute the network disconnection without prior notice. This is to isolate and prevent the infected system from propagating throughout the whole network.
- Don’t tamper with, remove, install or intentionally damage cabling or other components relating to Kaplan IT or telephone infrastructure.
- All data residing on Kaplan IT infrastructure is subject to backup at the sole discretion of Kaplan.
- Understand that Kaplan disclaims any liability that may arise as a result of the unlawful use of Kaplan’s information technology resources. Students shall also understand that any alleged violations of this policy will be thoroughly investigated and if proven conclusive, will result in disciplinary actions being taken against the person(s) involved by the appropriate authority.
- Kaplan also accepts no responsibility for any damage to or loss of data, hardware or software arising directly or indirectly from the use of its IT resources, or for any consequential loss or Kaplan makes no warranty, express or implied, regarding facilities offered or their fitness for any particular purpose.
- Failure to observe any aspects of this policy may result in Kaplan being involved with claims and/or suffering damages, files or other losses and You will indemnify Kaplan and its officers from such claims, damages, losses and expenses resulting from intentional failure to observe policies. You must understand that Kaplan will cooperate with any official investigations resulting from a breach of policy, and many decide to furnish relevant information to the relevant authorities/parties. Your consent to any such disclosure will be made by your acceptance of this policy.
- When restrictions in the policy interfere with the educational, research or service missions of Kaplan, you may request for a written waiver from the IT department head or his designee.
- Privacy
- No Expectation of Privacy. While personal data is afforded certain protection under the Personal Data Protection Act 2012 (PDPA), you should have no expectation of privacy in anything created, stored, sent or received via Kaplan’s IT Systems. Login credentials for accounts relating to self- service applications should not be publicized nor shared with others.You are responsible for ensuring that the collection, use and disclosure of personal data are in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA). Generally, you should obtain valid consent before you collect, use or disclose personal data, unless any exception applies.
- Use may be monitored. Kaplan’s Divisional IT and Management have access to and may review any information that you create, store, send or receive via Kaplan’s IT Systems, including e-mails and instant messages and communicate such information to authorized personnel. Deleting e-mails and instant messages does not remove this information from the IT Systems Kaplan may monitor its students for any reason within its sole discretion, including but not limited to preventing or investigating allegations of abuse, assuring compliance with intellectual property laws, conducting technology audits or complying with legal or regulatory requests.
- Anonymous access to Kaplan IT resources is not allowed. Kaplan has the right to request that users produce valid Kaplan-issued identification or other evidence for authorised use.
- Don’t store personal confidential information on Kaplan IT resources.
- Data stored on Kaplan IT resources may be disclosed if required in the context of disciplinary proceedings, court order, law enforcement, government regulation, or other official mandate.
- Deletion of electronic data does not necessarily render it untraceable or unrecoverable.
- Use of Kaplan Furnished Computer System
- This refers to equipment in labs, Synergy Pods, library, and other areas that students and/or lecturers commonly access.
- Don’t attempt to change system settings on equipment provided by Kaplan.
- Don’t install any additional software unless directed to do so in the context of coursework or exams.
- Do not use Kaplan equipment to engage in illegal activity.
- Do not steal, misappropriate, vandalise, or cause any other intentional loss or damage to any Kaplan IT equipment.
- Use of Non-Kaplan Furnished Computer System
- Personal IT equipment, such as smartphones, tablets, portable storage devices and laptops owned by students should not be left unattended. Kaplan is not responsible for the loss, theft, vandalism, or unauthorised use of personal IT equipment.
- Personal IT equipment should be kept up to date with the latest anti-malware protection, system patches and so forth.
- The IT helpdesk does not provide support to personal computer systems, however it can assist with certain requests for password resets to existing Kaplan-based account access.
- Use of Kaplan’s Internet Service
- Don’t use the Internet service for any unlawful purpose.
- Don’t transmit any material to the Internet that is in violation of Singapore’s laws and regulations. This includes but is not limited to threatening or obscene material or material protected by intellectual property rights or trade secrets.
- Understand that any commercial transactions for purchases over the internet are carried out at your own risk. Kaplan will not be held accountable for any unauthorised or failed commercial transactions, or any complications arising out of any such commercial transactions.
- Exercise caution when downloading information and files from the internet to safeguard against both malicious code and inappropriate material.
- Don’t access or download materials from the internet which are inappropriate, offensive, illegal, or which jeopardize security.
- Don’t use instant messaging for any unlawful purpose.
- Use of Kaplan’s Network and Server
- Don’t use the campus network – including WiFi – to gain unauthorized access to any other computer systems, nor to gain access to information that you are not authorised to know, read, or possess.
- Don’t perform network scanning of any devices (e.g. computer systems, servers, network switches etc.) in the network.
- Don’t attempt to establish a network connection to other students’ computer systems without the prior approval of the student(s) concerned.
- Don’t use the campus network – including WiFi – to engage in any other illegal and/or malicious cyber-
- Don’t use or install pirated software on Kaplan’s IT network.
- University licensed software, third-party services and subscriptions must be used in the context of their intended purpose. Limitations associated with such software and services must not be overridden.
- Use of TOR (or any similar anonymous browsing tool or platform) and access to “dark web” sites are strictly prohibited.
- Malware Prevention
- Don’t intentionally introduce computer viruses, worms, Trojan horses, “phishing” links, or any other malware into any computer or the network. Do not deliberately try to cause damage or degradation of performance to Kaplan IT resources in any way.
- Do not distribute “chain letters” or other dubious or nuisance emails.
- If you are connected to the campus network and your device is found or suspected to be infected, it must be disconnected immediately.
- Student Account and Password
- Don’t use a computer system account that you aren’t authorised to use.
- Protect your login credentials, and don’t disclose them to another person. Otherwise, you may be held accountable for any actions that may arise which are associated with your account. Don’t allow other people to use your account.
- Computer Security Incident Reporting
- Report all IT security incidents. Immediately report any confirmed or suspected security incidents through your programme manager. Security incidents that must be reported include, but not limited to, any disclosure of Confidential or Highly Sensitive Information, suspected hacking, malware, unauthorised use of the Kaplan IT Systems, loss or theft of any computer equipment.
- Reporting paths. You may report such incidents through your programme manager. Please clearly identify that you are reporting a suspected breach of information security. Be prepared to give the time and date of the incident, who is involved, and a detailed description of the events.
- Dedicated Email Address. Alternatively, please send an e-mail message to SingaporeIThelpdesk@kaplan.com.
- If you are unable to use e-mail to communicate, you may call 6496-5699 and leave a message.
Definitions
- “Computer System” refers to workstations, desktops, laptops, notebooks, netbooks, network computers, tablets and personal digital assistants (PDAs).
- “Student” refers to all Kaplan students using a computer system to create, store, process or accessing Kaplan’s resources.
- “Kaplan Resources” refers to all information data, hardware or software implemented for internal use by the Kaplan.
- “Malware” refers to software codes that can cause harm and damage to computing resources. Examples include computer viruses, worms, Trojan Horses, root-kits, bots, spyware,
- “Portable Storage Devices (PSDs)” The term “storage devices” covers any medium that is capable of storing computerized data. The term “portable” means the medium may be connected to a different computer where data may be transferred, copied, read, amended or deleted. Examples of PSDs are: USB flash memory drives, USB removable hard disk drives, memory cards, smart phones with storage capabilities etc.